Frequently asked questions about property management
Yes, you can make a booking by completing our booking form.
Accommodation as specified.
Local English or French-speaking staff.
Linen and towel supply except for pool towels, unless otherwise specified on villa profile.
Gas and electricity except for central heating and pool heating.
Initial supply of toilet paper, soap, a litre of drinking water & washing up liquid or dishwasher tablets.
End-of-stay cleaning, unless otherwise specified in villa description.
Local English or French-speaking staff.
Linen and towel supply except for pool towels, unless otherwise specified on villa profile.
Gas and electricity except for central heating and pool heating.
Initial supply of toilet paper, soap, a litre of drinking water & washing up liquid or dishwasher tablets.
End-of-stay cleaning, unless otherwise specified in villa description.
You should include children over two years of age when calculating the rental cost.
We may provide 1 free cot and 1 free highchair in most villas if requested at reservation. We can provide additional cots and highchairs at the cost of 15€ per item per stay.
We can hold a property for up to 5 days to allow you time to make your decision.
All bedroom and bathroom linen is provided, including cot linen, unless otherwise stated in property description. You will need to take your own pool/beach towels, unless otherwise stated on property profile.
Yes, final cleaning is included in the price of the rental.
Generally all accommodations have iron and ironing boards.
No, you will need to take your own, unless otherwise stated in property description.
Yes, the accommodation will be fitted with European plug sockets so you will need to provide your own adaptors for any electrical items you bring with you.
It will be local cabble or satellite channels from the country that you are visiting. Limited English speaking channels are available. Please do not expect the usual channels that you receive at home.
We are happy to book golf on your behalf. Please contact us.
Transfers are not included in the cost of your rental. You should book transfers by yourself. Please ask us for contacts of transfer companies.
We can sometimes arrange for a chef or a maid, depending on the area. Please contact us for details.
Yes, the swimming pool is in most cases for your exclusive use.
When it is a shared swimming pool, the house description will specify it.
When it is a shared swimming pool, the house description will specify it.
Most pools are electrically heated, some are solar-heated, and water temperature will depend on the weather conditions. If you require a property with a private heatable pool (subject to availability), please inform us at booking.
House heating is only available when stated in villa description. A charge will be incurred for this facility, which may be payable locally or on your booking invoice. If you require a property with a house heating option (subject to availability), please inform us at the time of booking.
You can check in after 4 pm and check out by 10 am. In some cases, housekeeping may still be going on after 4 pm, and we ask our guests to show understanding. If you have early or late flights we will try to be flexible. Please contact us.
In peak season, usually from the end of June to the end of August, bookings from Saturday to Saturday are required. In case you would like a different arrival or departure day, we will try to be flexible. Please, request at reservation. We can arrange for short breaks or long weekends in many of our villas. The rent will be charged for a minimum of four nights.
We require you to pay a 30% booking deposit to secure the booking. The balance is due 8 weeks prior to arrival. If you book within 8 weeks of the departure date, payment must be made in full. You can pay by bank transfer or by card.
Yes, we accept credit cards.
The balance is due 8 weeks prior to arrival and you can pay by bank transfer or by card.
All cancellations must be made in writing and signed by head booker.
You will be liable for the appropriate cancellation charge set out below:
Cancellation after the accommodation is booked: 30% of the agreed rent;
Cancellation between 56 days and 42 days before arrival: 50% of the agreed rent;
Cancellation between 42 days before the arrival date: 100% of the agreed rent.
You will be liable for the appropriate cancellation charge set out below:
Cancellation after the accommodation is booked: 30% of the agreed rent;
Cancellation between 56 days and 42 days before arrival: 50% of the agreed rent;
Cancellation between 42 days before the arrival date: 100% of the agreed rent.
We charge a security deposit against damages on all bookings. You pay it 4 weeks before your check-in date, and we automatically refund it approximately 1 week after your departure. Owners or local managers can claim damages within 1 week of your check-out. We always investigate and approve claims before making a deduction. The security deposit is refunded in the same way it was paid. For example, if you pay by credit card, we credit the money back on to your card.
Once your booking is confirmed, we will send you directions explaining how to locate the property.
We use 3 systems of access to our properties: either our representative will hand a key to you, you’ll use a master lock, or you’ll find a key in a safe in front of the villa. We will send you details as soon as your booking is confirmed.
All properties featured on our website have English or French-speaking managers. We will send you your villa manager’s cellular number once your booking is confirmed. You should, in the first instance, contact your villa manager if you encounter any problem. Failing that contact, we’ll assist you in resolving the matter.
Pets are generally not permitted although, one or two villas may accept a well-behaved dog, subject to prior confirmation.
*Heated pools are only available when stated in the villa description, and usually there is an extra cost associated.
*Heated pools are only available when stated in the villa description, and usually there is an extra cost associated.
