General conditions

TERMS AND CONDITIONS

Article 1 – Definitions 

In these terms and conditions shall apply:
Allure Villas, Allure Villas Portugal BV, registered at Middelburg Chamber of Commerce under number:  691 66 137 and registered office in Middelburgsestraat, 66, 4461 EJ, Goes, The Netherlands.
Accommodation: A house or villa offered by Allure Villas on behalf of the owner for rental or recreational use.
Lease: A contract between owner and tenant of a rental in Allure Villas accommodation.
Lessee: The person who rents the accommodation from the range of Allure Villas rents or intends to rent it.
Co-tenant: The tenant accompanying persons who will make use of the rented accommodation.
Owner: The rightful owner / owners (or their representatives) of the rental accommodation.
Manager: A designated contact person by the owner or Management Company, who acts on behalf of the owner or Management Company.
Rent: The rent of the accommodation.
Total amount: The rental fee plus any remaining amounts due to the owner or to Allure Villas.
Written communication: messages and documents, sent both by post and e-mail.

Article 2 – Applicability of General Conditions

These general conditions apply to all offers, quotations, contracts and services provided by, with and through Allure Villas. Deviating conditions are not applicable without specific written acceptance thereof by Allure Villas. Oral agreements and / or promises of employees of Allure Villas, to the extent inconsistent with these Terms and Conditions, are only valid if confirmed in writing.
Allure Villas reserves the right to change these terms and conditions unilaterally.
Allure Villas will announce every change in there terms and conditions at least one month before the commencement, by a written notice or through the web page of Allure Villas.

Article 3 – Nature of the agreement

Allure Villas mediates in the creation of a lease between the villa owner and the tenant and is explicitly not a party.
Bookings for an accommodation will be made by Internet or telephone. With an internet booking, the lease will be created by Allure Villas, after receiving the e-mailed booking form, and confirmed with the deposit payment, payable to Allure Villas (see art.4).
In a reservation made by phone, Allure Villas will create the lease and send it by e-mail to the tenant and this also needs to be confirmed with the deposit payment. Both methods of booking will be final and binding, i.e. the cancellation in Article 8 cancellation is due. 

Article 4 – Payment

Within 5 days after the reservation date, 30% of the total rental has to be in the bank account of Allure Villas.
The remaining 70% plus any additional charges, is due 8 weeks before the rental starts.
In reservations made within 8 weeks before arrival at the villa, the full invoice amount has to be paid within 3 days after receipt of the booking confirmation.
When booking within 1 week before departure, the full invoice amount of the invoice must be transferred to Allure Villas, where the costs are entirely borne by the tenant.
For late payment of the amounts due Allure Villas will send a written reminder. If the amount due within 14 days after the date of the notice is not in possession of Allure Villas, the contract will be cancelled. Allure Villas will charge the cancellation fees as defined in Article 8 to the tenants.
If Allure Villas does not have the full amount of the rent on the day of arrival, Allure Villas is entitled to deny the tenants access to the property, without prejudice to the right which Allure Villas has for full payment of the agreed amount.
Allure Villas holds a security deposit against damages, on all bookings.
The security deposit must be paid 4 weeks before arrival date and is going to be refunded within 7 days following your departure, in the absence of damage.
The security deposit can be paid by credit card or bank transfer and is going to be refunded the same way it was paid.

Article 5 – Additional costs

Any additional costs, such as tourist tax, extra cleaning or any paid extras, must be paid directly on site in cash to the owner or property manager, or, if indicated on the invoice, must be paid to Allure Villas.
An additional booking fee of 40€ is charged for each booking.
Electric car charging is not permitted unless the property offers this option.

Article 6 – Use of the property

The tenant must behave as a good tenant and only and exclusively use the property according to the owner / manager and / or Allure Villas supplied instructions. Only the persons whose names are on the booking form and accommodation voucher are entitled to use the property.
As a short term rental agency we have to communicate to the owners that we represent the guest data required by law in the scope of the Foreigners and Borders Service.
We ask for this information by email in advance to avoid any discomfort on arrival and in this way make the check-in as smooth as possible. 
As providing these details is mandatory, failure to complete the online form will incur an extra administrative fee of €50 as the Villa manager will need to check identities and complete the form manually before allowing access to the accommodation, which will make the check-in process much more time consuming.
It is only under certain conditions and with written permission from Allure Villas allowed to use the property for commercial purposes such as photo shoots or video reports. Also for having private parties, weddings and receptions, the written permission of Allure Villas is required.
The tenant must adhere to the arrival and departure times as indicated on the voucher. For different arrival or departure times, the tenant needs to contact Allure Villas. Any costs arising from different arrival or departure times are the sole responsibility of the tenant.

Article 7: Price and price change

If, after the adoption of the agreed additional costs, extra costs rise on the part of Allure Villas, they may, even after the conclusion of the agreement, charge these to the tenant in case the extra costs are the result of an amendment charges and / or fees directly related to the property or the tenant.
Prices published on the Allure Villas website are subject to change and Allure Villas cannot be held responsible for any obvious failure, omission or typographical error

Article 8 – Cancellation

The tenant may at any time cancel the lease or come up with a substitute tenant, provided that this is done in writing.
In case of cancellation by the tenant, the following is in order:
– Cancellation after the accommodation is booked: 30% of the agreed rent;
– Cancellation between 56 days and 42 days before arrival: 50% of the agreed rent;
– Cancellation between 42 days before arrival date: 100% 0f the agreed rent;
Allure Villas reserves the right to make exceptions, but only in favor of the tenant. In addition, Allure Villas undertakes in the event of cancellation by the tenant to make efforts to further letting of the accommodation. In case of success, the lessee will be refunded the sum paid less the costs incurred by Allure Villas.

Article 9 – Termination or modification by Allure Villas

Allure Villas may only terminate the lease or change in the following cases:
– In case of force majeure such as war, strike, natural disaster, adverse weather conditions, fire, death of the owner, unannounced sale and / or occupation of the property by the new owner, etc.;
– Due to significant circumstances. Compelling circumstances mean circumstances of such a nature, that further alignment of Allure Villas to the agreement cannot reasonably be demanded.
– If the tenant, after this was pointed out to them by the owner or manager, does not behave as a good tenant or serious nuisance to the environment has been caused by the tenant. Insofar as the above, there is no negligence or culpable conduct of the tenant, Allure Villas will offer the tenant as soon as possible an amendment in the form of an alternative offer of accommodation. If this is not possible or the tenant does not accept the alternative, the amount of rent will be refunded in full. Any other damages resulting from the termination or modification will not be reimbursed by Allure Villas.

Article 10 – Liability

Allure Villas mediates between the owner of the property and the tenant and is explicitly not a party.
Allure Villas accepts no liability for:
– Theft, loss or damage of any kind during or following a stay in one of our homes;
– The breaking down or disabling of technical equipment in the homes, temporary outages or disruptions in and around the property of water/power, not previously announced street roadwork and construction surrounding the property;
– The non-or partial execution of the lease in case of force majeure. This shall include cases that the hired services by the owner, from which Allure Villas is depended, is continuously negligent.
– Obvious mistakes or errors on the website of Allure Villas or other notice, including errors in texts and pictures from the homeowners.
– Accidents in and around the accommodation.
The lessee is liable for all loss / damage to the rented property and inventory thereof, whether as a result of acts or omissions of the tenant or third party, staying there with the consent of the tenant. If tenants misuse or leave the property in a condition that is considered excessively dirty, any additional costs will be passed to the tenant.

Article 11 – Complaints

The lessee shall submit complaints in the first instance with the manager to find a solution. If the complaint is recorded on the spot by the villa manager, but can’t be resolved, the tenant must contact Allure Villas within 48 hours. Allure Villas will endeavour, insofar as this is within its abilities, to solve the complaint to the satisfaction of the tenant. Complaints reported and received after the expiry of the rental period, are not taken into consideration.
The tenant must always give Allure Villas the opportunity to propose a suitable solution to the complaint. Early departure without prior consultation with the villa manager and / or Allure Villas, indemnify owner and Allure Villas of any acceptance of a complaint or any form of refund whatsoever.
Should the complaint not be satisfactorily resolved, then tenants should complain in writing and furnished with as much information as possible, then submitted to Allure Villas, Middelburgsestraat, 66, 4461 EJ, Goes, The Netherlands, within 4 weeks after the departure date.

Article 12 – Final Provisions

These general conditions are governed by Dutch law, according to the rules of private international law. Any disputes arising from these terms will therefore initially be settled by the competent court in the Netherlands, unless international law provides otherwise.